Mark Graban has helped organizations improve for over 20 years, with a focus in healthcare, technology, and manufacturing. He has deep experience with Lean management and statistical methods.
His healthcare experience spans large health systems, provider practices, and laboratory operations. His manufacturing work includes automotive (General Motors), technology (Dell), and industrial products (Honeywell).
An author, speaker, and consultant, Mark’s books include three Shingo Institute award-winning books: Lean Hospitals, Healthcare Kaizen, and The Mistakes That Make Us. He also authored Measures of Success, is the co-author of The Executive Guide to Healthcare Kaizen, and the host of the podcasts Lean Blog Interviews and My Favorite Mistake.
Mark earned a BS in Industrial Engineering and MS in Mechanical Engineering from Northwestern University—and an MBA from the Massachusetts Institute of Technology’s Leaders for Global Operations program.

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