To err is human. While Alexander Pope was correct when he coined this phrase, we don’t have to accept mistakes as the norm. Mistakes are costly, can harm an organization’s reputation, and can also cause mental stress and physical harm.
Mistake proofing is a powerful management practice that people at all levels of an organization can and should embrace. Processes of all types need to be intentionally designed using mistake-proofing techniques. And organizations need to create cultures and work environments that view mistake detection and prevention as a daily requirement.
In this course, you will learn:
1. Four types of mistakes
2. Degrees of mistake proofing
3. Common root causes and contributing factors for mistakes
4. Prevention and detection countermeasures
5. The role psychological safety plays in mistake proofing
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 70% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Lesson 1 – Introduction
- Lesson 2 – Terminology
- Lesson 3 – Types of Mistakes
- Lesson 4 – Degrees of Mistake Proofing
- Lesson 5 – Psychological Safety
- Lesson 6 – Reacting to Mistakes
- Lesson 7 – Contributing Factors for Mistakes
- Lesson 8 – Root Causes for Mistakes
- Lesson 9 – Mistake Prevention Methods
- Lesson 10 – Failure Modes & Effects Analysis
- Lesson 11 – Checklists
- Lesson 12 – Warnings & Cautions
- Lesson 13 – Mistake Detection Methods
- Lesson 14 – Mistake Proofing the Mistake Proofing
- Lesson 15 – Wrap-up