Metrics-Based Process Mapping
Metrics-Based Process Mapping (MBPM)—developed by Karen Martin and Mike Osterling—is a powerful, tactical-level mapping approach that enables improvement teams to make effective, data-based decisions to improve processes and overall workflow. The mapping technique—often used to drill down from a value stream map or provide the inputs for creating standard work—integrates the functional orientation of traditional swimlane process maps with time and quality metrics that are essential for designing improved processes.
In this book—which is available on Amazon and all major booksellers—you’ll learn:
- How standard time and quality metrics provide teams with an unequivocal way to identify waste and design improved processes
- The step-by-step approach for creating current state and future state maps
- And how to use summary metrics to reduce resistance to change and measure improvement successs
The accompanying downloadable Excel-based tool—described below—provides a user-friendly way to create electronic maps that enable improvement, training, and process monitoring activities. The tool is currently available for PC users only.
The book includes a URL that provides access to the tool.
The Excel tool—which is currently available to PC users—provides an easy way to map virtually and to electronically capture maps produced manually. Features include:
- A custom toolbar that simplifies map creation and editing
- Automated calculation of key metrics and projected results
- An audit feature to prevent mapping errors
- The ability to simulate how improvements will impact staffing needs
View the video demo to learn more about the Excel tool.