Many organizations have multiple people doing the same tasks over and over. Standard Operating Procedures, or SOPs as they’re commonly known, dominate organizational language around how to do work. But SOPs aren’t Standard Work. Mike Osterling teaches what Standard Work is and how it provides stability and predictability to processes in all industries. Learn how documented Standard Work can streamline processes, reduce errors and create a positive work environment where everyone has an understanding of exactly what to do.

Downloadable materials—worksheets, templates, and so on—are included in all Academy courses. Closed captioning is also available.

Upon completing this course and passing the final exam with a score of 70% or greater, learners receive a signed and numbered Certificate of Completion and TKMG Academy Achievement Badge, a digital credential that verifies their accomplishment.