Root cause analysis is a systematic methodology for identifying the true cause or causes for a problem—a gap to be closed—so proper countermeasures can be selected and tested.
In this course, Mike Osterling shows how root cause analysis helps problem solvers avoid operating with biases, making assumptions, and leaping to premature solutions before they have an adequate understanding of the reason(s) for the problem.
You will learn:
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The common habits related to root cause analysis that get in the way of effective problem solving
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How to define and break problems down to create a manageable scope for applying root cause analysis
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The three phases of Root Cause Analysis
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Specific methods to use in each phase
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How to build and sustain root cause mindsets
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 80% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Â Lesson 1 – What is Root Cause Analysis (RCA)
- Â Lesson 2 – Common Problem-Solving Habits
- Â Lesson 3 – RCA Considerations
- Â Lesson 4 – Problem Definition and Breakdown
- Â Lesson 5 – The Foundation of RCA: Asking Why
- Â Lesson 6 – Identifying Potential Causes
- Â Lesson 7 – Fishbone Diagram
- Â Lesson 8 – Cause Tree
- Â Lesson 9 – Failure Mode and Effects Analysis
- Â Lesson 10 – Prioritizing Potential Causes
- Â Lesson 11 – Validating Potential Causes
- Â Lesson 12 – Quantitative Validation Charts and Graphs
- Â Lesson 13 – Multi-Vari Analysis
- Â Lesson 14 – Building and Sustaining RCA Mindsets