Quantifying improvement outcomes—and the follow-on benefits of those outcomes—is the fastest way for improvement teams to build credibility and trust, reduce resistance to change, and create organization-wide momentum for ongoing improvement.
In Part 1 of our two-part course, Karen Martin shows how to quantify improvement in operational terms. She also introduces Success Stories, which demonstrate the degree of improvement achieved and create widespread enthusiasm for more.
You will learn:
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The benefits of quantifying improvement
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How to create a compelling Success Story to showcase improvement results
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The connection between charters, problem-solving, and quantifying results
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How to select relevant metrics
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And options for quantifying the effects of operational improvements
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 80% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Lesson 1 – Why Quantify
- Lesson 2 – Crafting a Success Story – Part 1
- Lesson 3 – Crafting a Success Story – Part 2
- Lesson 4 – Defining Gaps to be Closed
- Lesson 5 – Selecting & Communicating Relevant Metrics – Part 1
- Lesson 6 – Selecting & Communicating Relevant Metrics – Part 2
- Lesson 7 – Operational Results – Part 1
- Lesson 8 – Operational Results – Part 2
- Lesson 9 – Operational Results – Part 3