Whether you call them projects, opportunities, or gaps to be closed, organizations have problems—and people at every level are expected to be able to solve them. HOW an organization defines and solves problems is a key differentiator and critical success factor.
In this course, Karen Martin explains how to solve problems more effectively by asking and answering specific questions during each stage of any structured problem solving method.
You will learn:
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How to identify and clearly define problems
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How to select metrics to measure success at closing gaps
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How to solve problems methodically and consistently
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How to replace biases and assumptions with evidence-based root cause analysis
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Techniques for engaging individuals and leaders in problem solving
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 80% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Â Lesson 1 – Overview
- Â Lesson 2 – Plan-Do-Study-Adjust (PDSA) Defined
- Â Lesson 3 – PDSA in Use
- Â Lesson 4 – Problem-Solving Considerations
- Â Lesson 5 – Problem-Solving Questions
- Â Lesson 6 – Plan – Part 1 – Clarify
- Â Lesson 7 – Plan – Part 2 – Quantify
- Â Lesson 8 – Plan – Part 3 – Breakdown
- Â Lesson 9 – Plan – Part 4 – Current State
- Â Lesson 10 – Plan – Part 5 – Root Cause(s)
- Â Lesson 11 – Do
- Â Lesson 12 – Study and Adjust
- Â Lesson 13 – Roll Out