Building deep problem-solving capabilities is arguably an organization’s most urgent developmental need. These capabilities aren’t developed in a classroom; they’re developed through real-world problem solving with an experienced coach at a problem solver’s side. Teaching others to become better problem solvers can be the most fulfilling work you’ve ever done.
In this course, Karen Martin covers the role of the coach in developing people to become proficient problem solvers, the skills and traits that are necessary, the role of the problem-solving A3 report, and ways to manage coaching sessions. She uses a real-world example to illustrate the relationship between a coach and problem solver—and specific coaching techniques. What you’ll learn:
1. Common obstacles to effective problem solving
2. Mindsets and behaviors that boost problem solving
3. The essential roles problem-solving coaches play
4. Specific coaching techniques
5. The A3 Report: How it’s used as a coaching aid
6. How to spread learning, one problem-solving cycle at a time
NOTE: We strongly recommend you take our Problem Solving: PDSA course prior to taking this coaching course. To be an effective problem-solving coach, two skillsets are needed: problem-solving proficiency and coaching proficiency. This course helps build coaching skills.
The uninterrupted viewing time for this course is 1 hour and 24 minutes.
Licenses are valid for one learner only and are not transferable.
What You'll Earn
Learners who pass the final exam with a score of 70% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
- Lesson 1 – Introduction
- Lesson 2 – Problem-Solving Obstacles
- Lesson 3 – The Coach’s Role
- Lesson 4 – Coaching Structure & Relationship
- Lesson 5 – Coaching Experience & Traits
- Lesson 6 – The A3 Report: Purpose
- Lesson 7 – Coaching & Socratic Questions
- Lesson 8 – Initial Coaching Session: Part 1
- Lesson 9 – Initial Coaching Session: Part 2
- Lesson 10 – Second Coaching Session
- Lesson 11 – Third Coaching Session
- Lesson 12 – Building the A3 Report
- Lesson 13 – Fast Forward to the End
- Lesson 14 – Final Thoughts