Whether you call them projects, opportunities, or gaps to be closed, organizations have problems—and people at every level are expected to be able to solve them. HOW an organization defines and solves problems is a critical success factor.
In this course, Karen Martin explains how to solve problems more effectively by asking and answering clarifying questions during each stage of scientific problem solving. She takes learners through the steps that are common to all structured problem-solving methods, including PDSA: Plan-Do-Study-Adjust.
Whether organizations need game-changing countermeasures or just minor adjustments, consistent, structured problem solving provides the answer. Karen’s passion for defining and identifying gaps in performance energizes the course’s 13 lessons. You’ll learn:
1. How to identify and clearly define problems
2. How to address them methodically and consistently
3. How to replace biases and assumptions with evidence-based root cause analysis
3. Ways to engage individuals and leaders in problem solving
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
This course is available with Latin-Spanish subtitles and handouts.
What You'll Earn
Learners who pass the final exam with a score of 70% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Lesson 1 – Overview
- Lesson 2 – Plan-Do-Study-Adjust (PDSA) Defined
- Lesson 3 – PDSA in Use
- Lesson 4 – Problem-Solving Considerations
- Lesson 5 – Problem-Solving Questions
- Lesson 6 – Plan – Part 1 – Clarify
- Lesson 7 – Plan – Part 2 – Quantify
- Lesson 8 – Plan – Part 3 – Breakdown
- Lesson 9 – Plan – Part 4 – Current State
- Lesson 10 – Plan – Part 5 – Root Cause(s)
- Lesson 11 – Do
- Lesson 12 – Study and Adjust
- Lesson 13 – Roll Out