Key Performance Indicators. While it’s a term that’s commonly used in business, it also evokes a fair amount of confusion. What are they? Why do I need them? How many do I need? And what do I do with them?
Measuring work through the lens of Key Performance Indicators (KPIs) creates a powerful way to improve performance over time—and trigger the need for course correction when performance begins to slip from a desired state. This course shows you how to create and properly use KPIs to achieve excellence. What you’ll learn:
1. Three types of data
2. KPI characteristics
3. Where to start in using KPIs
4. How to select KPIs
5. When to use tiered KPIs
The uninterrupted viewing time for this course is 55 minutes.
Licenses are valid for one learner only and are not transferable.
What You’ll Earn
When you pass the final exam with a score of 70% or higher, you’ll receive a signed and dated course completion certificate and earn an Achievement Badge.
TKMG Academy Achievement Badges are digital credentials, which verify your continued commitment to learning and development. Learners can share them on LinkedIn and other social sites, and add them to resumes and email signatures, validating their commitment to continuous improvement and growth.
- Lesson 1 – Overview
- Lesson 2 – KPI Defined
- Lesson 3 – Three Types of Measurement
- Lesson 4 – KPI Characteristics
- Lesson 5 – Psychological Considerations
- Lesson 6 – Getting Started
- Lesson 7 – Selecting KPIs
- Lesson 8 – Reviewing Results & Taking Action
- Lesson 9 – Tiered KPIs