Process Walks—a type of Gemba Walks (going to where the work is done)—are highly structured ways for improvement teams to “go and see” how a process ACTUALLY functions. This powerful discovery is often in stark contrast to how a process has been documented or how people believe the process SHOULD work.
Observing a process from end-to-end sets the stage for more effective improvements—and creates stronger working relationships between the various people and work teams involved in the process.
You’ll learn:
1. What a Process Walk is
2. The benefits of going and seeing for oneself
3. The steps for planning and conducting Process Walks
4. How to avoid the common mistakes that occur
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 70% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Lesson 1 – Introduction and Course Overview
- Lesson 2 – What is a Process Walk
- Lesson 3 – The Benefits – Part 1
- Lesson 4 – The Benefits – Part 2
- Lesson 5 – The Benefits – Part 3
- Lesson 6 – How to Conduct One – Steps 1-4
- Lesson 7 – How to Conduct One – Step 5
- Lesson 8 – How to Conduct One – Step 6
- Lesson 9 – Ground Rules
- Lesson 10 – Questions to Ask – Part 1
- Lesson 11 – Questions to Ask – Part 2
- Lesson 12 – Questions to Ask – Part 3
- Lesson 13 – Common Mistakes and How to Avoid Them