Key Performance Indicators. While it’s a term that’s commonly used in business, it also evokes a fair amount of confusion. What are they? Why do I need them? How many do I need? How do I select them? And what do I do with them?
Measuring work through the lens of Key Performance Indicators (KPIs) creates a powerful way to improve performance over time—and trigger the need for course correction when performance begins to slip from a desired state.
In this course, Jennifer Panco shows you how to create and properly use KPIs to achieve excellence.
You will learn:
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Three types of data
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KPI characteristics
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Where to start in selecting and using KPIs to manage work
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How KPIs are used in daily management and to solve problems
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When to use tiered KPIs
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 80% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Â Lesson 1 – Overview
- Â Lesson 2 – KPI Defined
- Â Lesson 3 – Three Types of Measurement
- Â Lesson 4 – KPI Characteristics
- Â Lesson 5 – Psychological Considerations
- Â Lesson 6 – Getting Started
- Â Lesson 7 – Selecting KPIs
- Â Lesson 8 – Reviewing Results & Taking Action
- Â Lesson 9 – Tiered KPIs