Conducting effective Gemba walks are one of the most powerful leadership practices frontline leaders can adopt. By regularly going to where work is done, leaders gain firsthand understanding of processes, obstacles to their teams’ success, and opportunities for improvement.
They also help their teams build stronger critical thinking and problem-solving capabilities. As a result, trust deepens and work performance strengthens.
In this course, Michael Bremer shares a structured approach to conducting Gemba walks, including what to do before, during, and after each walk—and how to make Gemba walks a lasting leadership habit.
You will learn:
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A structured approach for conducting Gemba walks
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What to do—and not do—during a Gemba walk
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What to do following a Gemba walk
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How to conduct a Gemba walk in unique circumstances
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How to continuously improve the way walks are done
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 80% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Lesson 1 – Introduction
- Lesson 2 – Gemba Walk Characteristics
- Lesson 3 – Gemba Walk Benefits
- Lesson 4 – Types of Walks
- Lesson 5 – Developing a Gemba Walk Framework
- Lesson 6 – Preparing for a Walk
- Lesson 7 – Questions that Drive Learning – Part 1
- Lesson 8 – Questions that Drive Learning – Part 2
- Lesson 9 – Post-Walk Activities
- Lesson 10 – Gemba Walks in Unique Environments
- Lesson 11 – Improving Gemba Walks
- Lesson 12 – Getting Started