Successful facilitation is one of the most important capabilities you can develop. While this course focuses on facilitating a specific type of work—making business improvements—you’ll gain helpful tips that apply to leading meetings and team activities of all types.
In this course, Jennifer Panco explains how to help improvement teams achieve significant results through detailed preparation, strong kickoffs, skilled conversation management, and the ability to keep the team focused and engaged.
You will learn:
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A facilitator’s roles and responsibilities
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The skills and traits that successful facilitators possess
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The tasks a facilitator needs to do before, during, and after team-based improvement sessions
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The range of situations facilitators may encounter and need to prepare for
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How facilitators can develop deeper and deeper capabilities on the journey to mastery
Licenses are valid for one learner only and are not transferable. All learners must have their own license to view or listen to the course.
What You'll Earn
Learners who pass the final exam with a score of 80% or higher receive a signed, dated, and numbered course completion certificate and Achievement Badge.
TKMG Academy Achievement Badges include digital credentials—issued by Credly—which verify accomplishment. Learners can easily share their badges on LinkedIn and other social sites—and with employers and professional associations—to demonstrate their commitment to continuous learning and growth.
Course Breakdown
- Lesson 1 – Introduction
- Lesson 2 – Facilitator Roles & Responsibilities
- Lesson 3 – Key Traits & Capabilities
- Lesson 4 – Charter Development
- Lesson 5 – Session Preparation – Part 1
- Lesson 6 – Session Preparation – Part 2
- Lesson 7 – Session Kick-Off
- Lesson 8 – Facilitation Techniques – Part 1
- Lesson 9 – Facilitation Techniques – Part 2
- Lesson 10 – Facilitation Techniques – Part 3
- Lesson 11- Facilitation Techniques – Part 4
- Lesson 12- Facilitation Techniques – Part 5
- Lesson 13 – Co-Facilitation
- Lesson 14 – Facilitating Virtual Teams
- Lesson 15 – Session Wrap-Up
- Lesson 16 – Achieving Facilitation Mastery