Taking Courses

1. How do I access the courses I’ve purchased?

For each course you purchase, you’ll receive an email invitation from TKMG Academy that contains an access link to our learning platform. The first time you access a course, you’ll be asked to create a password. For future access to the learning platform, you may log in here or from the TKMG Academy menu on the home page.

If you don’t receive an email with the course access link within a few minutes of purchasing a course, please check your spam or junk folder. To prevent this in the future, add the domain tkmgacademy.com to your safe senders list.

Unlimited lifetime access to courses you’ve purchased individually or with a prepaid license never expires, unless you violate our Terms of Use and we revoke access. TKMG Academy subscribers maintain unlimited access to our full course library for the duration of their subscription.

2. How are the courses structured?

A course takes 45-75 minutes to watch continuously. In some courses, we suggest that the learner pause the video and reflect, complete a worksheet, or perform an activity. Courses are broken into easy-to-digest lessons, each lasting 4-10 minutes.

Real-life instructors with deep experience teach on camera and animation is used to deepen learning for key concepts. Closed captioned lessons are also available, indicated with (CC) on the lesson list in the Course Player.

At the end of each lesson, a learner may choose to take or skip a quiz that’s designed to offer immediate feedback about learning progress. Those learners who wish to receive a Certificate of Completion and an Achievement Badge, must take the final exam at the end of the course and pass with a 70% score or greater.

Downloadable materials are available for most courses by clicking Resources on the Course Player.

3. How long do I have access to the courses I’ve purchased?

When purchased individually or with a prepaid license, unlimited lifetime access to TKMG Academy’s courses never expire unless you violate our Terms of Use and we revoke access. Our lifetime access policy allows you to return to the content should you need to review a concept or refresh your learning.

TKMG Academy subscribers have unlimited access to our full course library for the duration of their subscriptions.

4. Should I take the courses in a specific order?

Not necessarily. Due to the nature of the knowledge and skills needed to lead successful improvement and organizational transformation, we don’t believe there’s a single beginning point. Nor do we believe there are clear beginning, intermediate, and advanced topics. After all, in some organizations, helping an organization adopt some of the most basic concepts can sometimes require advanced facilitation and change management experience. Similarly, in some environments, seemingly advanced management principles and practices may be easier for leaders to embrace than the fundamentals.

Acquiring the knowledge and skills needed to improve processes and transform organizations similar to putting a jigsaw puzzle together. With continued learning and application practice, leaders and improvement professionals build deeper and deeper competence.

5. How often will new courses be released?

We plan to release new courses every month or two. Subscribe to our list and connect with us on social media to be the first to know when a new course is available. The Coming Soon courses are typically released within three months of appearing on our site.

6. Where do I get the downloads the instructor referenced?

There are two ways to access the downloadable course materials that are available. Both require the learner to be logged into the Course Player:

  • On the course page – Click the Downloads icon below the image and available downloads will appear.
  • On the video player – Click the Downloads icon (paper with folded corner) above the lesson list. If the lesson list isn’t showing, click the list icon in the upper left (three straight lines stacked) to reveal the lesson list.
7. Are the quizzes and final exams mandatory?

The quizzes after each lesson are not mandatory. We provide them as a courtesy for those who’d like to assess their learning progress along the way. To receive a certificate of completion and achievement badge, learners must take the final exam and receive a score of at least 70%. The exam can be taken an unlimited number of times.

8. How can I see the correct answers for quizzes and the final exam?

Navigate to the course page that includes the list of lessons, quizzes, and final exam.

To see the correct answer for the quizzes, scroll to the quiz in question and click the gray “results” button on the far-right side. 

To see your final exam results, scroll to the Final Exam option and click the gray “results” button on the far right side. From there, you can see which of your responses are correct and incorrect.

There are two ways to print or save your results:

  1. Recommended – Right click anywhere on the page–or select Ctrl+P–and print or save the results as a PDF file.
  2. Click the Export PDF or Export Excel option at the top of the final exam results page.
9. How do I provide feedback about a course or instructor?

We are eager to receive feedback and there are two ways to provide it. The first is by taking the Course Feedback survey located after the Final Exam at the end of each course’s lesson list. The second is to send an email to [email protected].

10. How do I suggest a course I’d like to see or a topic I’d like to learn about?

We definitely want to hear from you! You may suggest additional courses or topics in the Course Feedback survey at the end of each course—or by sending an email to [email protected].

11. Does TKMG Academy offer courses in different languages?

We currently offer our courses in English only. However, all of our courses are available with closed captioning, which provides English subtitles to help people learn in environments where it’s difficult to have sound playing—and to deepen learning for those whose native language isn’t English.

To view closed captioned lessons, select the lesson with (CC) in it from the lesson list in the Course Player.