Whether you call them projects, opportunities, or gaps to be closed, organizations have problems—and people at every level are expected to be able to solve them. HOW an organization defines and solves problems is a critical success factor.
In this course, Karen Martin teaches better problem solving by asking the right questions. She takes learners through the steps of the proven problem-solving method PDSA: Plan-Do-Study-Adjust.
Whether organizations need game-changing countermeasures or just minor adjustments, consistent, scientific problem solving provides the answer. Karen’s passion for defining and identifying gaps in performance energizes the course’s 13 lessons. What you’ll learn:
1. How to identify problems
2. How to scientifically address them
3. Ways to engage individuals and leaders in problem solving
4. How to identify root causes
The uninterrupted viewing time for this course is 1 hour.
Licenses are valid for one learner only and are not transferable.
What You’ll Earn
When you pass the final exam with a score of 70% or higher, you’ll receive a signed and dated course completion certificate and earn an Achievement Badge.
TKMG Academy Achievement Badges are digital credentials, which verify your continued commitment to learning and development. Learners can share them on LinkedIn and other social sites, and add them to resumes and email signatures, validating their commitment to continuous improvement and growth.
- Lesson 1 – Overview
- Lesson 2 – PDSA Defined
- Lesson 3 – PDSA in Use
- Lesson 4 – Problem-Solving Notes
- Lesson 5 – Problem-Solving Questions
- Lesson 6 – Plan (Part 1)
- Lesson 7 – Plan (Part 2)
- Lesson 8 – Plan (Part 3)
- Lesson 9 – Plan (Part 4)
- Lesson 10 – Plan (Part 5)
- Lesson 11 – Do
- Lesson 12 – Study and Adjust
- Lesson 13 – Roll Out