Problem solving is a skill that everyone is expected to have, yet few ever learn a scientific method of doing so. Learning to solve problems in a methodical way that addresses the root cause of the problem provides efficiency, effectiveness and, more importantly, resolutions. In this course, Karen Martin takes you through the steps of the proven problem-solving method PDSA: Plan-Do-Study-Adjust. Karen teaches how to define and quantify problems without assumptions and biases, energizing people to learn deeply and take relevant action.

Downloadable materials—worksheets, templates, and so on—are included in all Academy courses. Closed captioning is also available.

Upon completing this course and passing the final exam with a score of 70% or greater, learners receive a signed and numbered Certificate of Completion and TKMG Academy Achievement Badge, a digital credential that verifies their accomplishment.

What You’ll Learn

  • How to identify problems
  • How to scientifically address them
  • Ways to engage individuals and leaders in problem solving
  • How to identify root causes


What You’ll Earn

Respect. Credibility. Recognition.

Download and display your certificate, add your Achievement Badge to your LinkedIn profile, and validate your accomplishment with your employer and peers.

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